#PriusChat Topics

   galaxee
   post Nov 2 2006, 02:56 PM

                                                                  Post #1

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   the only constant in life is change.
   Group: Members
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   Joined: 14-March 05
   Member No.: 4,549
   My Car: 2005 Prius
   Package: #5
   From: wisconsinite trapped in central nc
   [INLINE]
   update 9/7/07: unfortunately we are no longer able to offer this
   service. apologies to all, you can thank the bunch of #$(&*^ that he
   used to work for. (IMG:style_emoticons/default/mad.gif)
   __________________________________________________________________
   There are still stories out there left and right about dealers wanting
   to charge $4000 or so for a new MFD if you experience the "dreaded MFD
   failure" out of warranty- when there is a known refurb program out
   there. (IMG:style_emoticons/default/rolleyes.gif)
   *mod edit: Link to Original TSB
   http://priuschat.com/index.php?act=Attach&...ost&id=7024
   DH was fed up with a couple of recent reports of this here, and talked
   to his parts manager today.
   If you're given the $4000 line and your local dealer refuses to
   acknowledge or have anything to do with the exchange program, we can
   get you a refurb for $520 plus shipping from the dealer where DH
   works. Here's what you need to do, after confirming you need a new mfd
   using the criteria below.
   [edited to update with new info]
   note: please try your local dealer first, as it is much more
   convenient for all parties to do it through them. we're here for
   anyone who cannot get a refurb through their dealer.
   1. PM me to request an order, and to arrange payment. Orders cannot be
   processed without payment.
   2. We will inform you when your MFD has arrived, and give you a
   shipping address to send your defective MFD to us. We can write up a
   photo guide for anyone who needs visual disassembly instructions.
   3. We will exchange the bad part for the refurb and ship back to you
   1-2 business days after we receive the defective MFD.
   Yes, I know I did post recently that the price was about $400... turns
   out it's $473 plus 7% (Durham county/NC) tax, and we're asking for $13
   and change for doing the exchange, paperwork, photo guide and
   arranging shipping back to you. We have yet to calculate shipping
   costs for sending the MFD back to you, but will update when we have a
   confirmed shipping weight.
   Confirming you need a new MFD
   There are a few conditions that you don't need to bring the car into
   the dealer for diagnosis first. This would be if you get the classic
   "check a/c connection" message, if one of the buttons stops working,
   if the touch field stops working, or the screen goes haywire (static,
   elements missing.) Anything else needs to be diagnosed by a dealer
   first, because we want to be 100% sure that you need a new mfd.
   Other conditions
   1. No returns- which is why we emphasize being sure you need a new
   MFD!!!
   2. No cancellations. If you send the money, the MFD is ordered and on
   its way... it cannot be un-ordered. By sending payment you are
   committing to a purchase.
   Any instances of conflict with these two conditions voids this offer.
   DH and the parts department have worked a small miracle to offer this
   service and can't afford to handle related complications at an already
   very busy parts department.
   Feel free to ask questions here or PM me for more info.
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   ScottY
   post Nov 2 2006, 03:09 PM

                                                                  Post #2

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   Young Prius Poster
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   My Car: 2005 Prius
   Package: #3
   From: LI, NY
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   wow... thx galaxee!
   I have an 05, and my MFD is still working (crossing fingers). There
   were some occasions when the reaction of the MFD is sloooow (at least
   one second delay after button pressed). I'm not sure if that's the MFD
   problem. If it is, I'll keep this thread in mind. Maybe this should be
   pinned to the top.
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   Tideland Prius
   post Nov 3 2006, 01:11 AM

                                                                  Post #3

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   My Car: 2005 Prius
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   cool.
   I think I'll get the MFD checked in the next service. I'm worried if I
   take it in, they'll just charge me for "looking" at the MFD even if
   it's just warranty work.
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   galaxee
   post Nov 3 2006, 10:18 PM

                                                                  Post #4

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   the only constant in life is change.
   Group: Members
   Posts: 7,423
   Joined: 14-March 05
   Member No.: 4,549
   My Car: 2005 Prius
   Package: #5
   From: wisconsinite trapped in central nc
   [INLINE]
   ok, update for everyone. the parts mgr can't get them in stock so
   there's going to be a bit of a change as far as turnaround time. will
   also update 1st post.
   if you need a new mfd, please contact us and make arrangements to send
   payment first. shipping from refurb company to dealer takes 7-10
   business days and they cannot be ordered without payment. once it
   comes in, we'll have you ship your old mfd to us for exchange.
   there are a few conditions that you don't need to bring the car into
   the dealer for diagnosis first. if you get the classic "check a/c
   connection" message, if one of the buttons stops working, if the touch
   field stops working, or the screen goes haywire (static, elements
   missing.) anything else needs to be diagnosed by a dealer first,
   because we want to be 100% sure that you need a new mfd.
   we say this because doing a return would be impossible if the refurb
   mfd didn't fix the issue you are having. also, please be sure before
   ordering. if anyone orders one and then changes their mind, the deal
   ends for everyone. the parts department here has gone way out of their
   way to accommodate doing this. so kudos to jeff the parts mgr!
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   Jay105000
   post Nov 22 2006, 02:31 PM

                                                                  Post #5

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   QUOTE(galaxee @ Nov 2 2006, 03:56 PM) *-[IMAGE]
   There are still stories out there left and right about dealers wanting
   to charge $4000 or so for a new MFD if you experience the "dreaded MFD
   failure" out of warranty- when there is a known refurb program out
   there. (IMG:style_emoticons/default/rolleyes.gif)
   DH was fed up with a couple of recent reports of this here, and talked
   to his parts manager today.
   If you're given the $4000 line and your local dealer refuses to
   acknowledge or have anything to do with the exchange program, we can
   get you a refurb for $520 plus shipping from the dealer where DH
   works. Here's what you need to do, after confirming you need a new mfd
   using the criteria below.
   [edited to update with new info]
   1. PM me to request an order, and to arrange payment. Orders cannot be
   processed without payment.
   2. We will inform you when your MFD has arrived, and give you a
   shipping address to send your defective MFD to us. We can write up a
   photo guide for anyone who needs visual disassembly instructions.
   3. We will exchange the bad part for the refurb and ship back to you
   1-2 business days after we receive the defective MFD.
   Yes, I know I did post recently that the price was about $400... turns
   out it's $473 plus 7% (Durham county/NC) tax, and we're asking for $13
   and change for doing the exchange, paperwork, photo guide and
   arranging shipping back to you. We have yet to calculate shipping
   costs for sending the MFD back to you, but will update when we have a
   confirmed shipping weight.
   Confirming you need a new MFD
   There are a few conditions that you don't need to bring the car into
   the dealer for diagnosis first. This would be if you get the classic
   "check a/c connection" message, if one of the buttons stops working,
   if the touch field stops working, or the screen goes haywire (static,
   elements missing.) Anything else needs to be diagnosed by a dealer
   first, because we want to be 100% sure that you need a new mfd.
   Other conditions
   1. No returns- which is why we emphasize being sure you need a new
   MFD!!!
   2. No cancellations. If you send the money, the MFD is ordered and on
   its way... it cannot be un-ordered. By sending payment you are
   committing to a purchase.
   Any instances of conflict with these two conditions voids this offer.
   DH and the parts department have worked a small miracle to offer this
   service and can't afford to handle related complications at an already
   very busy parts department.
   Feel free to ask questions here or PM me for more info.
   How I can contact you to roder the Rebfurbish MDF??? mine is giving me
   those error messages and I think I will need a new one please reply me
   as soon as you can.
   Thanks
   Jay
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   galaxee
   post Nov 22 2006, 04:32 PM

                                                                  Post #6

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   the only constant in life is change.
   Group: Members
   Posts: 7,423
   Joined: 14-March 05
   Member No.: 4,549
   My Car: 2005 Prius
   Package: #5
   From: wisconsinite trapped in central nc
   [INLINE]
   jay, send me a private message- you can do so by clicking the "PM"
   button on the bottom left of my post.
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   molain
   post Dec 4 2006, 12:40 AM

                                                                  Post #7

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   Crud. My '04 is just out of warranty a couple of weeks/a couple
   thousand miles ago, and I just discovered this problem tonight.
   Does anyone understand what exactly is happening in the unit (aside
   from the fact that it's dying)? My initial thought was that it was a
   communication issue due to a potential loose connection (I installed a
   DICE unit just after my warranty expired and thought maybe I loosened
   a cable), but it sounds like maybe there's more to it than that. I'm
   pretty handy with this stuff and would like to be fully aware of *why*
   it failed before I go spending $500 on a replacement...
   Thanks!
   -Ben
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   galaxee
   post Dec 26 2006, 04:16 PM

                                                                  Post #8

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   the only constant in life is change.
   Group: Members
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   Joined: 14-March 05
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   My Car: 2005 Prius
   Package: #5
   From: wisconsinite trapped in central nc
   [INLINE]
   sorry for the long reply time (IMG:style_emoticons/default/blink.gif)
   this one must have slipped under my radar.
   no idea what they're replacing in there, to be honest. the dealer
   sends defective ones back to the manufacturer (not toyota) and the
   manufacturer refurbishes/rebuilds them and sends them out as needed.
   that's all we know. i think the beep in response to button presses is
   different (if not someone please correct me) which to me suggests more
   than soldering a couple connections somewhere and repackaging it.
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   gordon169
   post Jan 4 2007, 10:22 PM

                                                                  Post #9

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   Rookie Prius Poster
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   Member No.: 1,032
   My Car: 2004 Prius
   Package: #3
   From: Boulder, CO
   [INLINE]
   Wow. Like molain, my 2004 MFD just went south today. After reading all
   the great posts about this, I went and checked my mileage. 37,600.
   Nooooooooo!!!! (IMG:style_emoticons/default/mad.gif)
   In addition to the common behavior I've read about ("connect A/C",
   "Audio Off", slow to come on, no numbers in the consumption screen...)
   mine has the additional behavior of randomly turning the radio off. It
   turns back on for me when I press the radio button. It's also
   inconsistent. After failing, turning the car on/off a couple of times,
   it worked again. After a stop at a store, then it failed again, and
   remains so now. I'm driving normally, no DICE, nice 45 degree day in
   Colorado.
   I've got an appointment with the dealer next Tuesday. Hope they are
   nice to me. It's great to have this as a backup plan if not.
   (IMG:style_emoticons/default/blink.gif)
   Gordon
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   KBr
   post Jan 27 2007, 04:57 PM

                                                                 Post #10

   Rookie Prius Poster
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   My Car: 2004 Prius
   Package: #4
   From: San Francisco, CA
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   I too just had my MFD start failing. It works about half the time and
   shows the classic "AC not connected" message, along with radio cutting
   out etc. My 2004 Prius has 38,128 miles on it. Just past the warranty
   expiration. Has anyone had much luck with the dealership picking up
   the cost for this fix? It seems like it is clearly a manufacturing
   problem either with Toyota or the touchscreen maker.
   Has anyone found that this is just a problem with a bad/dirty
   connection? The intermittent nature of the problem gives me hope! In
   the meantime, I'll probably be contacting my dealership, then galaxee
   after the dealer tries to charge me $3500 ;).
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   Eug
   post Jan 28 2007, 01:38 PM

                                                                 Post #11

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   My Car: 2004 Prius
   Package: B
   From: My momma's womb
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   QUOTE(KBr @ Jan 27 2007, 04:57 PM) *-[IMAGE]
   I too just had my MFD start failing. It works about half the time and
   shows the classic "AC not connected" message, along with radio cutting
   out etc. My 2004 Prius has 38,128 miles on it. Just past the warranty
   expiration. Has anyone had much luck with the dealership picking up
   the cost for this fix? It seems like it is clearly a manufacturing
   problem either with Toyota or the touchscreen maker.
   Has anyone found that this is just a problem with a bad/dirty
   connection? The intermittent nature of the problem gives me hope! In
   the meantime, I'll probably be contacting my dealership, then galaxee
   after the dealer tries to charge me $3500
   (IMG:style_emoticons/default/wink.gif).
   Does anyone have pictures of the entire unit (front and back)? I too
   would also like to see what's there for it to cost $3000-4000. The
   touchscreen itself doesn't sound like the main problem, and even if it
   were, it would only be a few hundred bux at the most. However, all the
   electronics connecting to that touchscreen would prove pricey, esp. if
   it's exclusive to the Prius.
   In the meantime, I have purchased the extended warranty. No problems
   yet for my multi-function display at 42000 km (26k miles) and 3 years,
   but it seems many of you are having problems closer to the 60000 km
   mark. I won't hit that until sometime in 2008.
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   tvgaffer
   post Mar 23 2007, 08:35 PM

                                                                 Post #12

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   Well I must be lucky, my MFD went bad today @ 93.4k mi. Like all you
   other chatters I really love this car and was just bragging about how
   nothing ever goes wrong with it. I have an appointment for Monday and
   allready asked the parts dept. what it will cost for parts $1100 +
   $300 install +$100 diagno. Thats not counting taxes etc... $1700+ I
   figure... Guess that makes up for not having to buy that much gas
   (IMG:style_emoticons/default/sad.gif)
   (IMG:style_emoticons/default/mad.gif) OH Well
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   galaxee
   post Mar 23 2007, 08:38 PM

                                                                 Post #13

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   the only constant in life is change.
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   From: wisconsinite trapped in central nc
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   QUOTE(tvgaffer @ Mar 23 2007, 09:35 PM) *-[IMAGE]
   Well I must be lucky, my MFD went bad today @ 93.4k mi. Like all you
   other chatters I really love this car and was just bragging about how
   nothing ever goes wrong with it. I have an appointment for Monday and
   allready asked the parts dept. what it will cost for parts $1100 +
   $300 install +$100 diagno. Thats not counting taxes etc... $1700+ I
   figure... Guess that makes up for not having to buy that much gas
   (IMG:style_emoticons/default/sad.gif)
   (IMG:style_emoticons/default/mad.gif) OH Well
   $1100 for a $500 refurb??? $100 to look at the screen and say "uh, yep
   that's it" damn. that's a helluva markup. don't put up with that, call
   around or use our number as a negotiation tool.
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   adam1991
   post Mar 23 2007, 09:24 PM

                                                                 Post #14

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   My Car: 2007 Prius
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   From: The world, baby, the world
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   I just acquired a Prius, and have extensive experience in the Honda
   world.
   I see these stories of people being a couple thousand miles out of
   warranty and worrying. Have you gone to a dealer to ask?
   The reason I ask is this: Honda has a very nice program in place with
   its dealers to help take care of dealership customers who fall into a
   gray area like this. Honda allots money every month to its
   dealerships, to be used by the service manager if needed to cover some
   repairs on a goodwill basis.
   A good zone rep and a good dealership service manager work together on
   this and use the money to further Honda's ultimate goals, which is
   happy customers who use the dealer service department.
   I have benefitted from this many times. Most recently a couple of
   years ago, my Honda van was 6 months out of warranty but still in the
   mileage range when it needed a new idle air control valve--a $300
   repair. A quick call to the service manager at home (this was 7pm) had
   him telling the service staff to take care of it, and I drove away
   without paying a cent.
   I know of people who have gotten entire transmissions replaced under
   this program.
   Does Toyota have any similar program available to its dealers?
   Me, I wouldn't worry the first bit about a car that was only a couple
   thousand miles over the warranty period with respect to a major piece
   of the car like the MFD failing. I would expect that the dealership
   would replace it without question.
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   galaxee
   post Mar 23 2007, 09:56 PM

                                                                 Post #15

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   the only constant in life is change.
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   My Car: 2005 Prius
   Package: #5
   From: wisconsinite trapped in central nc
   [INLINE]
   in many cases toyota will "goodwill" something that's just past
   warranty expiration, just requires a bit of pushing. particularly for
   the known MFD failure. someone who's at 90k+ isn't as likely to see
   this happen though, given that the factory cuts out at 3/36.
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   galaxee
   post Apr 4 2007, 10:51 AM

                                                                 Post #16

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   the only constant in life is change.
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   Joined: 14-March 05
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   My Car: 2005 Prius
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   From: wisconsinite trapped in central nc
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   unfortunately, we just found out today that the refurbished MFD
   exchange program has been discontinued, so this is no longer something
   we are able to do. (IMG:style_emoticons/default/sad.gif)
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   Tideland Prius
   post Apr 4 2007, 06:08 PM

                                                                 Post #17

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   oh noo (IMG:style_emoticons/default/sad.gif)
   <sigh> My MFD is still acting up. It changes so slowly even though
   it's above 0°C outside (hell, it's nearly 10°C right now)
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   galaxee
   post Apr 4 2007, 08:51 PM

                                                                 Post #18

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   the only constant in life is change.
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   From: wisconsinite trapped in central nc
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   ahh, false alarm. parts guy made a mistake, the refurb program for the
   classic prius has ended. the above offer is still on, but the price
   has gone up a bit. will get more details on the new price soon.
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   priusFTW
   post Apr 4 2007, 09:10 PM

                                                                 Post #19

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   QUOTE(galaxee @ Apr 4 2007, 10:51 PM) *-[IMAGE]
   ahh, false alarm. parts guy made a mistake, the refurb program for the
   classic prius has ended. the above offer is still on, but the price
   has gone up a bit. will get more details on the new price soon.
   I am assuming that the MFD is covered under the bumper to bumper
   warranty, right?
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   galaxee
   post Apr 5 2007, 09:48 PM

                                                                 Post #20

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   the only constant in life is change.
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   My Car: 2005 Prius
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   From: wisconsinite trapped in central nc
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   yep. the 3/36 warranty. this really is only an issue in the 04s, so in
   your 07 you probably won't have to worry about it.
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   imwoody36
   post Apr 6 2007, 03:06 PM

                                                                 Post #21

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   Hello, I have a few Prius multifunction displays for sale from
   collision damaged cars.
   Mention you saw this onPriuschat and I will send you a good one for
   450.
   Steve@autobeyours.com 812-820-5050 also you might want to visit my
   website autobeyours.com
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